GUARANTEE AND RETURN

Return of goods of proper quality

1. According to the current legislation*, perfumery and cosmetic products of proper quality are not subject to return or exchange. *Article 9 of the Law of Ukraine "On Protection of Consumer Rights" dated 12.05.1991 No. 1023-ХІІ and Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine "On the Implementation of Certain Provisions of the Law of Ukraine "On Protection of Consumer Rights" dated 19.03.1994 No. 172 Goods of proper quality that are not subject to exchange (return) include: perfumery and cosmetic products, sanitary hygiene items, massage combs and brushes, goods in aerosol packaging, manicure and pedicure tools (scissors, nail files, etc.).

Return of goods of improper quality

1. Goods of improper quality are goods that contain defects. A defect in a good is its non-compliance with the requirements of regulatory legal acts and regulatory documents, the terms of the contract or the requirements imposed on it. The received goods must correspond to the description on the site. The difference in design or design elements from the description stated on the website is not a sign of inadequate quality.
2. If the buyer was given goods of inadequate quality, the Buyer has the right to use the provisions of Article 8 of the Law of Ukraine "On Protection of Consumer Rights" - to demand replacement with goods of adequate quality or to demand termination of the contract and return of the amount of money paid for the goods.
3. Requirements (application) for the return of the amount of money paid for goods of inadequate quality must be satisfied within 14 days from the date of the relevant claim. The return of funds is carried out by crediting the cost of the paid goods to the buyer's payment card.

PUBLIC OFFER This offer (offer) is addressed to an unlimited number of persons wishing to purchase goods in the online store hereinafter referred to as the online store. The offer establishes the rules and procedure for selling goods through the online store, and also regulates the relationship between the buyer and the seller when selling goods through the online store and providing services in connection with such sale. The buyer who wishes to purchase goods in the online store must carefully read the terms and conditions contained in this offer, and in case of agreement, accept the terms of the Agreement below. This Agreement is a public contract in accordance with the Civil Code of Ukraine (Articles 633, 641) and the Law of Ukraine "On Electronic Commerce" (Article 11). Subject of the agreement The subject of this Agreement is to provide the Buyer with the opportunity to purchase goods presented in the online store catalog for personal needs not related to entrepreneurial activity, under the terms of this Agreement. This Agreement regulates the purchase and sale of goods in the online store, including: - voluntary choice by the Buyer of goods in the online store; - independent registration by the Buyer of an order in the online store; - payment by the Buyer of an order placed in the online store; - processing, delivery and transfer of the order to the Buyer under the terms of this Agreement. BASIC CONCEPTS Site – a set of information resources posted on the Internet at ______________________ Online store – an Internet site posted on the Internet at _______________, where the goods offered by the Seller for purchase, as well as the terms of payment and delivery, are presented Goods to the Buyer. Site User – a visitor to the site ________________________ Buyer – an individual, a visitor to the site who accepts the terms of this Agreement, who intends to order or purchase, or a customer who purchases goods exclusively for personal needs, not related to the conduct of entrepreneurial activities. Seller – ___________________, address: Kyiv, st. _______, 00. Acceptance – actions of the Buyer/User aimed at accepting the terms of this offer. Order – a request from the Buyer, drawn up in the prescribed manner, for the purchase and delivery to the address specified by the Buyer of the goods selected on the website. Sale of goods through an online store – sale of goods by concluding an electronic agreement based on the Buyer’s familiarization with the description of the goods offered by the Seller, which is contained in the catalog of the online store, which excludes the possibility of the Buyer’s direct familiarization with the goods when concluding such an agreement. Goods – perfumery and cosmetic products and accessories presented for sale on the Seller’s website. Offer – information posted on the website about a specific product that can be purchased by the Buyer. The offer includes: information about the product, information about the price of the product, payment and delivery methods, as well as other terms of purchase of the goods by the Buyer. The terms of the Offer are determined by the Seller. The offer is not an offer, but only information about possible ways to purchase the product. Personal account – a section of the online store available to the user after registration, through which he manages his account (account). Registration – filling out the appropriate form on the site by the Buyer / User indicating the data necessary for identification, with subsequent entry of the Client's personal (personal) data into the Seller's database. Purchase without registration – a type of order for goods on the site, which differs in that the Buyer can place an order for goods without going through the registration procedure on the Seller's site. Status message – a message that the Seller sends to the e-mail or mobile number of the Site User and which contains information about the order status, registration, access to the personal account, etc. The Site User may receive this type of message when performing relevant actions (registration, placing an order, etc.) and they do not require additional consent to receive them. Information message – a message that the Seller sends to the Client’s e-mail or mobile number and which contains information about special offers, promotions, Seller’s news and other messages. Hotline – one of the methods of information support for Buyers / Visitors. Hotline phone number: ___________________ The hotline is open from 10:00 to 18:00 on weekdays. General provisions The Seller sells goods through the Online Store at ______________ By ordering goods through the Online Store, the Buyer agrees to the terms of sale of Goods set forth in this Agreement. In case of disagreement, the Buyer should not order goods through the online store. These Terms of Sale of Goods, as well as information about the goods presented on the site, are a public offer in accordance with Article 641 of the Civil Code of Ukraine and Article 11 of the Law of Ukraine "On Electronic Commerce". The Agreement comes into force (is deemed concluded) from the moment the Seller receives the Order duly executed by the Buyer, which must indicate: - e-mail address, surname, first name, patronymic, contact phone number of the Buyer or the person indicated by him (recipient), the address to which the goods should be delivered; - name, quantity and price of the goods; - delivery cost, in accordance with the conditions specified in the section "Delivery". The Seller has the right to unilaterally change the terms of this offer at any time. These changes come into force from the moment the new version is posted on the site. Registration on the site Registration on the Site is carried out at _______________ When registering on the Site, the Buyer undertakes to provide reliable and accurate information about himself and his contact details for the Seller to fulfill his obligations to the Buyer and deliver the goods to him. Registration on the site is not mandatory for placing an order. The Seller is not liable for failure to fulfill his obligations if the information provided by the Buyer during registration is inaccurate or incomplete. The Buyer undertakes not to disclose to third parties his login and password specified during registration. If the Buyer has any suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the Buyer undertakes to immediately notify the Seller by sending a corresponding electronic message from his personal account or e-mail to the address: _________________________ The Buyer is solely responsible for all actions taken on behalf of the Buyer, that is, using his login and password. Information about the product, the price of the product Photos of the products presented on the site may differ slightly from the actual appearance of the product. Descriptions/characteristics of the products are provided for informational purposes. The online store does not guarantee the accuracy and completeness of the materials about the products presented on the Site, the main characteristics of the product are indicated. The Buyer can find out complete information about the product by contacting the contact center consultants during working hours by phone ___________________________ or by sending messages in the Feedback section in the Personal Account on the Site, or by writing to the address: ___________________________ The Seller may make changes to the descriptions or photos of the products at any time without prior notice. The Online Store is not liable for any damages (including, but not limited to, damages from loss of profit, data or from interruption of business activity) arising from the use, inability to use or results of using the Site. To clarify information about the product, the Buyer can contact the online store consultants by phone __________________ during working hours specified in the Contacts section of the Site, or by sending messages in the Feedback section in the Personal Account, or by writing to the address __________________________ The price of the product presented on the site is indicated in hryvnias. Information about the product posted on the site _______________ is presented for informational purposes. The Buyer agrees that the price of the product placed by him in the "Basket", its assortment and quantity will be relevant only at the time of formation of the "Basket" and may change if the purchase has not been finally made by clicking the "Confirm order" button. All products presented on the site are original, which is confirmed by relevant documents (conclusions of the state sanitary and epidemiological examination or certificates of conformity). The price taking into account discounts or promotional offers is indicated in the "Cart" when placing an order. By clicking the "Place an order" button, the Buyer agrees to purchase the goods at the price indicated in the "Cart". The price of the Goods on the Site may be changed unilaterally by the Seller. In this case, the price of the goods ordered by the Buyer is not subject to change. The Seller has the right to provide discounts on goods, hold promotions, set special prices for goods. Types of discounts, the procedure and conditions for their calculation are indicated on the Site in the "Discount Program" and "Promotions" sections and may be changed unilaterally by the Seller. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller shall inform the Buyer about this in order to confirm the order at the corrected price or cancel the order. If the Buyer cannot be contacted, this order shall be considered canceled. If the order has been paid, the Seller shall return the amount paid for the Order to the Buyer's payment card. Order placement The Buyer shall place the order independently by freely selecting the desired product, moving it to the "Cart" section and confirming the selection by clicking the "Place order" button or by phone ___________________. After placing the order, the Buyer will be sent a message confirming the order to the contacts specified during the order placement (email and/or mobile phone) or about the estimated date of receipt of the goods in case of its absence. When placing an order by phone, the notification is made during the conversation or by sending a message to the mobile number. If the goods ordered by the Buyer are not in the Seller's warehouse, the Seller has the right to cancel the Buyer's order by notifying the Buyer of this by calling the online store consultant, by letter or by sending a message to the mobile number. In the event of cancellation of a prepaid order, the Seller returns the cost of the goods to the Buyer's payment card. By placing an order, the Buyer confirms his agreement with the terms of this offer and consents to the processing of his personal data. The Buyer confirms that he has read the "Delivery and Payment" section of the site, agrees with it and fully understands it. The Seller reserves the right to change the delivery date of the order, informing the Buyer thereof. The Buyer bears the risk of adverse consequences for providing false information, which made it impossible for the Seller to properly fulfill its obligations to the Buyer. To confirm the order, the Buyer may be contacted by an online store consultant who will clarify the details of the order and agree on the date and time of delivery. Confirmation of the order may also occur without a call from the consultant, by e-mail or message to a mobile number. The Seller has the right to refuse to transfer the order to the Buyer if the data specified by the Buyer when placing the order is incomplete or raises suspicion of their reliability. In case of cancellation of a prepaid order, the Seller returns the cost of the goods to the Buyer's payment card. In case of unavailability of the ordered goods, the Buyer has the right to replace it with another product or cancel the order using messages in the "Feedback" section in the Personal Account or by calling the hotline. The Buyer has the right to cancel the order using messages in the "Feedback" section in the Personal Account or by calling the hotline.

Privacy Policy

Cookies

1. A cookie is a small piece of information that is sent to the browser and stored on the computer's hard drive.
2. The ____________________ website uses cookies to monitor the use of the website and provide services. This technology expands the possibilities of using the Internet by preserving the preferences of visitors when browsing certain sites. While browsing the site  ______________ by a user, the site may place cookies on the user's computer. Such temporary cookies are used to count the number of visits to the site. They are deleted when the user exits the browser. Permanent cookies can be stored on the user's computer by the browser. During registration, this type of cookie informs the Site whether the user is visiting the site for the first time. Cookies do not contain personal data of users, do not transmit contact data of users or information from users' computers and can be blocked by the user at any time. Cookies are used to provide site users with the most relevant information; help make the site safer, more secure and more convenient; provide the ability to track violations of the Privacy Policy by visitors or devices; provide the ability to assess the number and frequency of requests, as well as detect and block visitors or devices that are trying to perform batch downloads of information from the site.
3. To block the reception of new cookies, you can use the "help" shortcut, which is present in the panel of most browsers. Cookies allow the user to fully use all the features of the site, so we recommend leaving them enabled.

Confidentiality and use of personal data and their transfer to third parties

1. By accepting the offer, the Buyer consents to the collection and processing of his personal data, as well as information about consumer preferences and purchases in the Seller's stores, in accordance with the Law of Ukraine dated June 1, 2010 No. 2297-VI "On the Protection of Personal Data". The Buyer's personal data is processed in accordance with the Law of Ukraine "On the Protection of Personal Data".
2. Purpose of processing personal data. The data provided by the Buyer during Registration or placing an Order through the Site will be used to process Orders for the purchase of Goods, receive information about the order, send advertising offers, information about promotions, raffles, special offers or any other information about the activities of the Seller or its partners by telecommunication means (by e-mail, via mobile communication), for other commercial purposes.
3. The owner of personal data is the individual entrepreneur __________ TIN __________, location: Kyiv, st. _______ 00.
4. The Seller guarantees the confidentiality and protection of the Buyers' personal data.
5. The Buyer grants the Seller the right to process his personal data, including: to include personal data in the database (without additional notification), to store data indefinitely, to accumulate, update, change (if necessary). The Seller undertakes to ensure data protection from unauthorized access by third parties, not to distribute or transfer data to a third party (except for the transfer of data to commercial partners, persons authorized by the Seller to directly process data for the specified purposes, including mobile operators, postal or courier delivery services, contact centers, advertising agencies, as well as at the request of competent state authorities in accordance with the procedure established by law).

Information messages / Newsletter

1. The newsletter and information messages will be sent to the email addresses of Buyers who purchased goods in the chain of stores (including in the online store ______________ and / or participated in promotions and / or other marketing activities (competitions, prize draws / gifts, etc.). The basis for receiving the newsletter and / or information message is the Buyer's consent to such mailing, formalized by indicating the email address and / or mobile phone number, which the Buyer, on his own initiative, reported in the relevant questionnaire or when placing an order in the online store _______________ or in the case of self-subscription to receive newsletters and information messages on the Site.
2. The Buyer may unsubscribe from receiving the newsletter at any time through the appropriate functionality in the body of the newsletter (by clicking on the "Cancel" link at the bottom of the letter). You can also unsubscribe by setting the appropriate checkboxes in the Personal Account on the site or by sending a letter by email to ____________________ with the subject "Unsubscribe".